REFUND & CANCELLATION POLICY
Resignation/Cancellation of Membership
If you choose to resign your membership (or your membership is cancelled) part way through the period you have registered for as part of your membership plan (month or trimester), you will still need to pay your full membership fee for the remainder of that period. Refunds will be at the discretion of The Shaka Club LLC.
The below event cancellation policies are in place because no-shows and last-minute cancellations take spots away from other members who would like to attend and cost the club and our partners losses in time and resources.
To cancel your spot at an event, please email firstname.lastname@example.org. Exceptions for cancellations and no-shows at free and paid events can be made in special circumstances at the discretion of The Shaka Club LLC.
For members who let us know that they need to cancel their attendance to an event for which they purchased a ticket 72 hours or more prior to the start time of the event, we give them a credit for the raw ticket price of the event. This credit will come in the form of a coupon to use at checkout for the purchase of future event tickets.
If members tell us after that 72-hour window (but at least 24 hours ahead of the event start time), we cannot offer a credit, but there will not be additional charges. Exceptions can be made in special circumstances at the discretion of The Shaka Club LLC.
For events that Shaka has to cancel for any reason, we will provide a refund for the full amount paid (including the service fee).
If there are changes to these policies, you will be notified. Refunds will be at the discretion of The Shaka Club LLC.
If a member has signed up for a paid event and does not send notice of cancellation of their spot at least 24 hours in advance of the start time of the event, they will not only not receive a credit for their event ticket but they will also be charged an additional $10 fee that must be paid before they can attend another event. The member will receive an email notification with an invoice to complete the additional $10 charge.
Refunds will be at the discretion of The Shaka Club LLC.
Changes to Policy
If there are changes to these policies, you will be notified.