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REFUND & CANCELLATION POLICY

Resignation/Cancellation of Membership

If you choose to resign your membership (or your membership is cancelled) part way through the period you have registered for as part of your membership plan (month or trimester), you will still need to pay your full membership fee for the remainder of that period. Refunds will be at the discretion of The Shaka Club LLC. 

 

Event Cancellation

 

The below event cancellation policies are in place because no-shows and last-minute cancellations take spots away from other members who would like to attend and cost the club and our partners losses in time and resources.

To cancel your spot at an event, please email info@theshakaclub.com in line with the stated policy below. Exceptions for cancellations can only be made in special circumstances at the discretion of The Shaka Club LLC. 

Policy

Members (Users on Active Membership Plans):

Members receive full credits, regardless of when they cancel their event ticket. Unless otherwise stated on the event page for a specific event, members will always receive a credit for the full ticket amount they paid. That credit will come in the form of loyalty points applied to their account, and it can be automatically applied at checkout when purchasing future event tickets as long as the user is logged in to their account. 

If a specific event has a different cancellation policy, it will be stated on the event page, and that statement will supersede this policy in those circumstances. 

 

For events that Shaka has to cancel for any reason, we will provide a refund for the full amount paid (including the service fee).​

If there are changes to these policies, you will be notified. Refunds are not typically offered, only credits, but exceptions can be made at the discretion of The Shaka Club LLC. 

Non-Member Event Attendees:

 

Unless otherwise stated on the event page for a specific event, the following policy applies for non-member users: non-member users receive a full credit if they cancel more than 72 hours in advance. Otherwise, there will be a cancellation fee.

 

  • Cancellation of event attendance 72 hours or more prior to the start time of the event: user will receive a credit for the full ticket price they paid. This credit will come in the form of points in their account, which they can apply when purchasing future event tickets at checkout. 

  • Cancellation of event attendance within 24 and 72 hours of the start time of the event: user will receive a credit for the amount they paid less a $5 cancellation fee. 

  • Cancellation of event attendance within 24 hours of the start time of the event: user will receive a credit for the amount they paid less a $10 cancellation fee. 

If a specific event has a different cancellation policy, it will be stated on the event page, and that statement will supersede this policy in those circumstances. 

 

For events that Shaka has to cancel for any reason, we will provide a refund for the full amount paid (including the service fee).​

If there are changes to these policies, you will be notified. Refunds will be at the discretion of The Shaka Club LLC. 

Refunds

Refunds are not typically offered and will be at the discretion of The Shaka Club LLC. 

Changes to Policy

If there are changes to these policies, you will be notified.

Membership
Event Cancellation
Members
Non-Members
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